We began by examining the essence of the Rant and Rave brand - their disruptive ethos, their fun and quirky spirit, their digital innovation and understanding of customer experiences and journeys.
We learned from the outset that they do things differently and that they steer away from simple surveys, delving deeper into CX using clever tech like their sentiment engine which interestingly is focused on emotion.
Our storyboard started there - one single dot falling away representing the move away from the radio button survey and into a new world of customer insight.